You are required to activate your card by registering your details online prior to use. Click here to register.
Not all cards require a PIN, however if a PIN is required to activate you will be prompted during the activation process. If you are prompted for a PIN and you don’t have one, please refer to your card provider.
Sorry about that, there may be a technical problem. Either try again, double checking the card information entered is correct, or call our Card Services Team on 0344 375 0739 between the hours of 9am and 5pm, Monday to Friday, excluding UK Bank Holidays.
To register to set up an online flexecash account you will need to provide us with the following information: full name, address, postal code, date of birth, valid mobile telephone number and email address. Click here to register.
It is essential the information you provided at the time of registration is correct. If you have been unsuccessful in registering for an online flexecash account it could be because of the following: you didn't provide your first name in full, your address details are not recognised, you are not registered as living at the address provided, your date of birth has been added incorrectly. If you have this information, why not try again?
Online flexecash account holders need to be 18 + years of age.
Order and Delivery
Please call our Customer Support team on 0344 576 0602 for assistance.
All orders up to £250 can be sent to an alternative delivery address in the UK.
Click here to see our delivery charge details.
Please check that the name and address on the order are the same name and address as the registered card holder. If not, then the card will not be accepted.
Please view our policy on replacing Non Delivered items.
Business customers will receive an invoice by email, 24hrs after your order has been despatched. This contains the VAT number and the VAT value on your order.
If you are having difficulty entering your address please email Customer Support so that they can help you.
This could be due to various reasons. Please email Customer Support for further assistance.
Your order may not have been processed. Please email Customer Support for assistance.
If you are experiencing difficulties viewing the site on your web browser, you can update to the most recent version of Internet Explorer at: windows.microsoft.com/en-GB/internet-explorer/products/ie/home
We currently have a maximum limit of £5,000 per order.
We cannot replace lost or stolen vouchers. We may be able to issue replacement vouchers if they have been damaged, as long as the serial number is still visible. Please email Customer Support to discuss how to obtain replacement vouchers.
Due to the nature of our robust fraud checking system, we can only offer Next Day Delivery when an order is accepted by 2pm. You will receive 2 emails from us, the first is simply to acknowledge your order, and the second is an acceptance of your order. If you receive an acceptance email before 2pm then you will normally qualify for Next Day Delivery - on orders placed Monday-Thursday.
Love2shop Gift Vouchers cannot be spent in the Republic of Ireland as the currency there is Euro and the vouchers are in Pounds Sterling.
Please email firstname.lastname@example.org providing store details and a brief description of the event.
No, change will not be given if the value of your purchase is less than the value of the vouchers you are spending.
If you are unhappy with your flexecash card for any reason, you should tell us so that we can investigate your concerns. Please click here to see more information on how to contact us.
If you are unhappy with your Anywhere/Online MasterCard for any reason, you should tell us so that we can investigate your concerns. Please click here to see more information on how to contact us.
If you are having difficulty finding an answer related to your query, or your question is not listed, please contact us and we will get back to you as soon as possible.